Product Engineer reports to the National Service Manager and is responsible for assisting the National Service Manager on various technical support an analysis duty, sale support through test cuts and demonstrations, and problem solving and service of Sodick WEDM, EDM, High Speed Milling Machines and 3D printer. This position is also responsible for product development for North American market based on the feedback from the customers. Maintain integrity and ethics in all actions and conversations with customers. • Management support for the special engineering projects (customization, automation project, product development • Manual and Technical documentation (English and Japanese) of Sodick machine tools • Use analysis and testing to assist customers in identifying machine problems and finding solutions • Assist in providing customers with continued technical support on machine setup, programming, and operations • Perform machine demonstrations to customers, and sales staff • Provide on-site and off-site machine operation classes and training to new customers • Assist in repair of printed circuit boards and other electronic devices of Sodick WEDM, EDM and Machining Center and prepare such repaired items for resale to the customers

• Working knowledge of the printed circuit boards and electronic devices recommended • Working knowledge of CAD / CAM system, materials, tooling, and end mills preferred • Customer service skills, including ability to maintain integrity and ethics in all conversations and actions • Self-motivated, able to work with little or no supervision and to calmly handle stressful situations • Possess technical curiosity and ability to diagnose and solve production issues • Detail-oriented and able to get work completed in a manufacturing environment

8:30 am - 5:00 pm / Monday - Friday